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KNOWNO LLC Terms and Conditions
Official KNOWNO LLC Terms and Conditions as published on knowno.store. Effective Date: November 5, 2026. Website: https://knowno.store. Mobile Application: KNOWNO MASTERS. Operator: KNOWNO LLC, Georgia, United States. Customer Support: support@knowno.store.
1. Acceptance of Terms
Welcome to KNOWNO LLC.
These Terms and Conditions ("Terms") govern access to and use of the KNOWNO.store website, the KNOWNO MASTERS mobile application, and related products, services, and digital content provided by KNOWNO LLC ("KNOWNO," "we," "us," or "our").
By accessing or using these services, you agree to these Terms. If you do not agree, please discontinue use.
If you are a parent or legal guardian permitting a minor to use KNOWNO services, you are responsible for reviewing these Terms and supervising the minor's use as appropriate.
These Terms do not replace any additional terms expressly applicable to particular products, purchases, subscriptions, promotions, or third-party services.
2. About KNOWNO LLC
KNOWNO LLC develops educational and entertainment products intended to encourage positive decision-making, drug-prevention awareness, healthy conversations, and family-centered learning.
The KNOWNO ecosystem includes children's books, educational card games, digital games, animation, music, merchandise, and related educational experiences.
KNOWNO's mission includes promoting safe minds, bright futures, and positive choices through engaging educational content.
KNOWNO materials are educational resources. They are not substitutes for professional medical, psychological, addiction-treatment, counseling, or emergency services.
3. Eligibility and Children's Use
KNOWNO MASTERS is designed for children, families, and other audiences, subject to the age classifications and requirements applicable to each service.
Children should use KNOWNO services with appropriate parental or guardian involvement.
Parents and guardians are encouraged to discuss educational content with children, supervise external links, and review the privacy practices of any third-party services.
Where applicable law requires parental consent for the collection or processing of a child's personal information, KNOWNO must obtain that consent before engaging in the relevant activity.
A simple arithmetic question, checkbox, or adult-check screen is not necessarily legally sufficient parental consent or age verification.
KNOWNO does not knowingly authorize children to enter contracts or make purchases without legally required parental or guardian authorization.
4. KNOWNO MASTERS Mobile Application
The KNOWNO MASTERS mobile application provides access to KNOWNO educational content, entertainment, product information, and related resources.
Depending on the version and availability, the application may include:
- KNOWNO educational and animated videos.
- KNOWNO music and playlists.
- Information about KNOWNO games and tournaments.
- Books and merchandise information.
- Links to KNOWNO.store.
- Community and support resources.
- Information about planned or developing products.
Features, content, and availability may change over time.
Displaying information about a product or feature does not guarantee that the product or feature is currently available for purchase, download, or use.
5. External Websites and Third-Party Services
KNOWNO services may contain links to external websites or platforms, including YouTube, Google Play, and other third-party services.
When users leave the KNOWNO MASTERS application, the destination service may operate under its own terms, privacy practices, content rules, advertising practices, and technical requirements.
Third-party platforms may display advertising, recommend unrelated content, request sign-in, or collect information under their own policies.
KNOWNO does not control all content or activities on external platforms.
Parents and guardians should supervise children's use of external websites and services.
An adult-check screen does not guarantee that an external website is child-appropriate or that all third-party data practices satisfy children's privacy requirements.
6. Educational Content and Drug-Prevention Messaging
KNOWNO materials encourage children and families to discuss positive choices, healthy behaviors, and the risks associated with substance misuse.
These materials are intended to support education and prevention awareness.
KNOWNO does not guarantee that using its products will prevent substance use, addiction, or any particular behavioral or health outcome.
Educational content should not be interpreted as individualized professional advice.
Parents, educators, and caregivers should consider children's ages, developmental needs, and circumstances when discussing sensitive subjects.
7. Intellectual Property
The KNOWNO name, branding, logos, original characters, stories, illustrations, books, animation, music, game materials, artwork, and other original creative content are owned by KNOWNO LLC or its respective rights holders, or used under applicable authorization.
Applicable copyright, trademark, patent, and other intellectual-property laws protect these materials.
Certain KNOWNO intellectual-property rights may be registered, pending, or otherwise protected. A pending application does not constitute an issued patent or completed trademark registration.
Except as permitted by applicable law or expressly authorized in writing, users may not:
- Reproduce, distribute, or commercially exploit KNOWNO content.
- Sell unauthorized copies of KNOWNO products.
- Misrepresent ownership of KNOWNO intellectual property.
- Use KNOWNO characters, artwork, branding, or music in unauthorized commercial products.
- Circumvent technical protections or interfere with the operation of KNOWNO services.
Purchasing a product or accessing digital content does not transfer ownership of KNOWNO intellectual property.
8. Website Purchases and Product Information
KNOWNO.store may offer physical merchandise, books, card games, digital products, and other items.
Prices, descriptions, availability, shipping options, and applicable charges will be presented through the relevant product listing or checkout process.
KNOWNO endeavors to provide accurate information but may correct errors or update product descriptions and prices in accordance with applicable law.
Submitting an order does not guarantee acceptance if payment cannot be processed, an item is unavailable, or another lawful reason prevents fulfillment.
Any applicable sales tax, shipping charge, or additional fee should be disclosed before purchase confirmation.
9. Shipping, Returns, Refunds, and Handling Charges
9.1 Standard Return Window
Eligible physical products purchased directly from KNOWNO.store may be returned within 30 calendar days after confirmed delivery, subject to the conditions below.
For ordinary discretionary returns, products must be unused, in their original condition, and returned with original packaging and proof of purchase.
Customers must contact support@knowno.store to request return instructions.
This policy does not restrict mandatory consumer rights relating to defective, damaged, incorrect, or nonconforming products.
9.2 Handling Fees
Customers are responsible for a $15 handling fee for eligible ordinary discretionary returns. This fee does not apply where KNOWNO LLC is required by applicable law to provide a remedy without charge, including qualifying returns involving defective, damaged, incorrect, or nonconforming merchandise.
9.3 Original Shipping Charges and Print-on-Demand Fulfillment
Original shipping charges are non-refundable for ordinary discretionary returns. Shipping costs for print-on-demand products are calculated by the applicable fulfillment provider and disclosed during checkout before the customer completes the purchase. Refunds of original shipping charges will be provided where required by applicable law, including qualifying cases involving defective, damaged, incorrect, or nonconforming goods.
The final checkout amount may include product price, applicable taxes, shipping, and disclosed handling charges.
9.4 Return Shipping
KNOWNO LLC will pay qualifying return-shipping costs when a customer initiates an eligible physical-product return within 14 calendar days after confirmed delivery, provided the customer follows the authorized return procedure.
For eligible ordinary discretionary returns initiated on days 15 through 30 after confirmed delivery, the customer is responsible for return-shipping costs.
For defective, damaged, incorrect, or nonconforming merchandise, KNOWNO LLC will cover return-shipping costs where required by applicable law.
Customers must contact support@knowno.store to obtain return instructions before shipping merchandise back.
This return-shipping policy does not shorten or otherwise modify the standard 30-calendar-day return eligibility period described in Section 9.1 and does not limit mandatory consumer rights.
9.5 Refund Processing
Approved refunds will ordinarily be processed within 7–10 business days after KNOWNO LLC receives and inspects the returned merchandise and approves the refund. Refunds will generally be issued to the original payment method. Additional processing time may be required by the customer's bank or payment provider. Any shorter timeframe or additional remedy required by applicable law will take precedence.
9.6 Digital Products, Downloads, and Subscriptions
KNOWNO DAZE Digital Download
KNOWNO DAZE is offered as a digital product at a stated price of $0.99, where that price is displayed at purchase.
Once the digital product has been successfully delivered or downloaded, ordinary change-of-mind returns and refunds are not offered, except where required by applicable law or the purchasing platform's rules.
If the customer pays but never receives access to the download, KNOWNO will investigate and provide an appropriate remedy, including access restoration or a refund when required.
Defective, inaccessible, or materially misdescribed digital content remains subject to applicable consumer rights.
Subscriptions
Customers may request cancellation of eligible KNOWNO subscriptions within 14 calendar days of initial enrollment.
Cancellation stops future recurring charges according to the applicable subscription terms and platform procedures. It does not automatically reverse charges already incurred.
Refund eligibility for subscription charges depends on the terms disclosed at purchase, applicable law, and any rules of the marketplace or payment platform.
Where required, subscription cancellation must also remain available after the first 14 days. KNOWNO will not impose a 14-day cutoff on a consumer's ability to stop future renewals.
9.7 Customized Products and Third-Party Purchases
Customized or made-to-order merchandise may be subject to separately disclosed return conditions, subject to applicable law.
Purchases completed through third-party marketplaces or fulfillment partners may also be subject to the seller's or platform's applicable policies.
Any restrictions must be disclosed appropriately before purchase.
Nothing in these Terms excludes mandatory consumer protections or remedies.
10. Digital Content and Licensing
Unless otherwise stated, purchased or accessed digital content is provided under a limited, nonexclusive, nontransferable license for authorized personal or household use.
Users may not redistribute, resell, publicly upload, or commercially exploit digital content without permission.
Availability of downloads, streaming content, or linked third-party resources may depend on device compatibility, network access, licensing restrictions, and third-party platform availability.
Any paid subscription, recurring charge, or automatic renewal must be separately and clearly disclosed before enrollment.
11. User Conduct
Users must not use KNOWNO services to:
- Engage in unlawful or fraudulent activity.
- Harass, threaten, exploit, or endanger others.
- Upload malicious software or interfere with service security.
- Attempt unauthorized access to systems or accounts.
- Misuse KNOWNO intellectual property.
- Submit unlawful, abusive, or inappropriate content where user submissions are permitted.
KNOWNO may restrict access or take appropriate action when reasonably necessary to protect users, intellectual property, or service integrity, subject to applicable law.
12. Tournaments, Community Activities, and Events
KNOWNO may offer information about educational tournaments, community activities, and family events.
Event eligibility, registration, participation, prizes, supervision, and safety requirements will be governed by any specific rules published for the event.
The appearance of an event or tournament in an application does not mean registration is open or that the event has been scheduled.
Children's participation may require parental or guardian permission and appropriate adult supervision.
13. Privacy and Personal Information
KNOWNO's collection, use, and handling of personal information are described in its Privacy Policy:
https://knowno.store/privacy-policy.html
KNOWNO must maintain accurate disclosures regarding information collected through its website, mobile applications, payment services, analytics, and other integrated technologies.
Additional privacy protections may apply to children and users in particular jurisdictions.
These Terms do not replace KNOWNO's Privacy Policy or any legally required consent mechanism.
14. Service Availability and Updates
KNOWNO may maintain, improve, modify, suspend, or discontinue features or content, subject to applicable law and any contractual obligations.
Temporary interruptions may occur due to maintenance, technical problems, third-party outages, or other operational circumstances.
Users should obtain mobile application updates through authorized distribution channels.
15. Disclaimer of Warranties
To the extent permitted by applicable law, KNOWNO services and informational content are provided on an "as available" basis.
KNOWNO does not promise uninterrupted operation, error-free access, or particular educational, commercial, or behavioral results.
Nothing in these Terms excludes warranties, statutory protections, or consumer rights that cannot lawfully be excluded.
16. Limitation of Liability
To the extent permitted by applicable law, KNOWNO LLC is not responsible for losses arising solely from third-party services beyond its reasonable control or from unauthorized misuse of KNOWNO services.
Any limitation of liability must be interpreted consistently with applicable consumer-protection law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, or other non-excludable obligations.
17. Changes to These Terms
KNOWNO may update these Terms to reflect changes in products, services, business practices, or legal requirements.
Updated Terms will display a revised effective date.
Where legally required, KNOWNO will provide appropriate notice or obtain consent before material changes take effect.
18. Governing Law
These Terms are governed by applicable laws of the State of Georgia and the United States, except where mandatory consumer-protection laws or other applicable legal requirements provide otherwise.
This provision does not deprive consumers of mandatory rights or protections available in their place of residence.
19. Contact Information
For questions regarding these Terms, KNOWNO services, or customer support, please contact:
KNOWNO LLC
Canton, Georgia, United States
Website: https://knowno.store
Contact page: https://knowno.store/policies-contact.html
Customer-support email: support@knowno.store
20. Entire Agreement
These Terms, together with applicable product-specific terms, published policies, and mandatory legal requirements, govern use of the services described here.
If any provision is held unenforceable, the remaining provisions will continue to apply to the extent permitted by law.